C'mon Nicholas, I have always thought you were a nice guy, but this action on your part is not acceptable.
According to the emails you made Pablo believe you would send him another chip to replace the one that is damaged. And in the end you simply turn your back on him?
You and others should know about rule#1 of sales:
A happy customer is a returning customer.
If you do not follow this rule your business is likely to implode because when you sell something to someone, it's not simply enough to give the product and receive the money. You start a relationship of trust and fidelity between you and the customer.
According to Pablo, both of you cannot tell if the microcontroller chip was defective or not prior to programming, and since he has already paid for it, what in the hell makes it so hard for you to send him another one? He is even paying for shipping.
I believe you are a nice and educated person, so please don't turn me wrong on this as I know you will reconsider your attitude.
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Before months, I decided to buy the king 4.1 MCU program from him.
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Pablo, can you point me to what project from Nicholas, this belongs?